It is extremely unlikely that a Chiroflow pillow would leak due to a failure of the waterbag itself.
If you think your pillow is leaking, please do the following BEFORE contacting us:
- Remove the cap and clean off any dirt or grit from the rubber “O-ring”
- Retighten the cap USING THE FUNNEL TOOL provided with your pillow
- Place the pillow on paper towels or newspaper and apply pressure with something heavy (i.e. a book) to verify that you have a proper seal.